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Complaints Policy

Complaints Policy

Here at the Marylebone Implant Centre, we aim to provide the highest level of care and patient satisfaction.

However, if you are unhappy with any aspect of your treatment with us or feel that you have a complaint, please let us know, either by email to info@maryleboneimplantcentre.co.uk or telephone our Practice Manager (020 3434 2934) or directly to the principal partner.

We will aim to acknowledge your complaint in up to 5 working days, and will endeavour to respond to it within 20 days. We will do everything possible to resolve the issue to the satisfaction of all parties.

However, if you are not satisfied with the outcome you can contact the Dental Complaints Services (General Dental Council)

Tel:  0207 167 6000 or www.gdc-uk.org

I hope that the need for complaint does not arise but in the event of such a situation, I hope that we can resolve it speedily and to your satisfaction.

 

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